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Contact information

Email: cozypawsorg@gmail.com
Website: animio.store

Frequently asked questions

How long does shipping take?

We deliver to the UK in 7-10 business days. You'll receive a tracking number by email once your order has been dispatched.

Do you offer refunds or returns?

As our products are shipped directly from our supplier, we are unable to accept returns or offer refunds unless the item arrives damaged or faulty. If you have an issue with your order, please contact us within 48 hours of delivery and we'll do our best to help.

How do I track my order?

Once your order is dispatched, you'll receive a tracking link via email. If you haven't received it within 3 days of ordering, check your spam folder or contact us.

Is the UV mosquito lamp safe to use indoors?

Yes! Our UV lamp is designed for indoor use and is completely safe around humans and pets. Simply plug it in and let it work overnight.

Is checkout secure?

Absolutely. We use Shopify's encrypted checkout — your payment details are always safe. 🔒

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